Customer Service Pertaining to Phone Updates Android.
How to help client's after a major phone operating system update. Even after supplying correct information to a customer about a phone update, sometimes they still aren't satisfied that their phone has changed or a perceived change has taken place. I let them know that android updates to improve device security, stability and can't be avoided. Its part of the android ecosystem. "I'm switching to another brand" Response: I explain to them all smart phones will get system updates with changes they don't necessarily like or need. Inform the customer of in-store brand support, phone brand support and brand warranty support. Provide brand support contact information and assist with brand support. Do not give customer's the run around, take ownership of the situation and fix the problem as if it were your own. I'd like to say 95% of people leave happy after someone takes the time to explain what happened to their phone